Cablevision to give refund following Sunday’s outage

NORWALK, Conn. – Cablevision Systems Corporation said Wednesday it will be offering its customers an automatic $8 refund for a loss of service Norwalk and Darien customers experienced Sunday night.

The outage lasted approximately four hours and affected tens of thousands of customers in Fairfield County, according to a press release from state Sen. Bob Duff (D-Norwalk). Duff said he received hundreds of inquires through social media services about the outage and when it might be resolved.

“Losing television and Internet service can be a real disruption in our modern world, so I understand everyone’s frustration,” he said.

“I thank Cablevision for offering their affected customers this refund following this outage,” Duff said. “It is the right thing to do, and is not only fair but I expect will go a long way with their customers as well. State law only requires that customers be provided with a refund following outages of over 24 hours upon request, not automatically, so the proactive decision to offer this automatic refund today really sets the right tone.”

While current state law requires that telecommunications companies provide a pro-rated refund to customers upon request for service outages lasting over 24 hours, Cablevision’s internal policy provides for a pro-rated refund upon customer request for outages more than three hours, the release said.

Cablevision customers who experienced a service outage on Sunday can expect an automatic refund in a future monthly bill. Those who experienced an outage but do not see a refund in the next two months may contact Cablevision customer service at (203) 847-6666.