Consumers File 840 Complaints Against Frontier

HARTFORD, Conn. – Nearly one month after the conversion from AT&T to Frontier Communications, more than 840 Connecticut customers have filed written complaints with the state about the changeover.

The state Department of Consumer Protection announced Nov. 13 it is coordinating complaints lodged by consumers regarding the transition. A week later, department spokeswoman Claudette Carveth said Thursday the department has received slightly more than 840 written complaints so far.

Stamford-based Frontier has been plagued by complaints ever since Oct. 25 when it converted customers who formerly had AT&T services. The change happened because Frontier recently acquired AT&T’s landline, broadband Internet, and video service operations in a $2 billion deal.

State officials are urging customers who are having trouble to contact Frontier first. But those who wants to lodge complaints with the state should do so through the Department of Consumer Protection so complaints are in a centralized place. Consumers can file written complaints online here or via email at dcp.frauds@ct.gov.

Read the entire story on CT News Junkie.