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Lightfield: There’s proof that the Norwalk Parking Authority is hurting SoNo

NORWALK, Conn. – Norwalk’s restaurant business has increased since 2009 but nearly not as much as that in Fairfield, according to information provided by the Hartford Courant.

Norwalk 2.0 founder and former Zoning Commission Chairwoman Jackie Lightfield blames this differential on the Norwalk Parking Authority.

“When we go back to the heyday of SoNo, prior to the Parking Authority when the Webster lot was free at night, SoNo was booming before the Parking Authority was aggressively ticketing,” Lightfield said at Monday’s Wall Street Task Force meeting. “People came to SoNo. It was one of our economic engines. Everyone likes to say ‘Oh, it’s just anecdotal that the Parking Authority over-aggressively tickets and didn’t’\ really cause a material change in the economies; you know those restaurants that closed were bad operators and everything.’ This chart … tells the real story.”

The Courant’s story focuses largely on Hartford, citing the state Department of Revenue Services as its source of information. But it includes an interactive chart in which you can look up any town in Connecticut.

The chart states:

• In 2009, Fairfield had $97 million in restaurant sales. In 2013 Fairfield had $154 million in restaurant sales, a 58.6 percent increase.

• In 2009, Norwalk had $129 million in restaurant sales. In 2013, Norwalk had $148.5 million, a 15 percent increase.

• Westport’s 2013 restaurant sales were $75.5 million, a 30 percent increase from 2009.

• Wilton’s 2013 restaurant sales were nearly $19 million, a 40.7 percent drop from 2009

• Darien’s 2013 restaurant sales were $49 million, an 18.42 percent increase from 2009

Lightfield said Wilton was booming but has not yet recovered from the recession. Darien opened a lot of restaurants recently, so the question is will it’s increase continue, she said.

Westport and Fairfield have taken Norwalk’s business, especially Fairfield, she said.

“We know that Fairfield is the big one because most of the operators who operate in SoNo have locations in Fairfield that they have opened. They specifically went to Fairfield because they knew that’s where the market had shifted to,” Lightfield said.

Her “favorite anecdote” is The Stand, a juice bar that recently moved to SoNo from Wall Street. It took The Stand a year to open its Wall Street location because of conflicting permit requirements, she said. When it opened, the Parking Authority aggressively ticketed The Stand’s customers, she said.

The Stand opened a location in Fairfield and got it done within three months, she said. Parking for its customers is free, she said.

That’s a comparison multiple SoNo restaurant owners are making, she said.

Lightfield said, “I think the big story is that, from a policy standpoint in Norwalk, that this is the evidence that SoNo in particular, because I think the majority of our restaurants are in SoNo, did suffer a huge financial impact because of the parking policies implemented by the Parking Authority.”

Comments

16 responses to “Lightfield: There’s proof that the Norwalk Parking Authority is hurting SoNo”

  1. John Hamlin

    The parking authority is not supposed to be a profit center for the city. Do we want parking revenue or economic growth?

  2. Non partisan

    I dine in restaurants at least 3 meals a week. Mostly in Darien or Westport even though Sono is much closer. Why- too much BS over parking. Why would I dine in Sono when I can park for free in neighboring towns?

    Most communities that charge for parking during the day do not charge at night to encourage restaurant patrons. To avoid these parking areas becoming permanent spaces for residents with little turnover for patrons those same towns ticket cars parked over night.

  3. Tobias

    I can’t tell you how many times I have gotten a ticket in Sono. Plus if I go to the garage, it’s an arm and a leg for an hour or two during the day. I think Norwalk needs to offer an easier solution to park in Sono. I always think 3 times before I decide to go down there because of the parking situation… and I live in Norwalk.

    Many of my friends out of town have vetoed meetings at a South Norwalk restaurant because of the parking, opting indeed for Fairfield or Westport.

  4. Reality Check

    Yet Norwalk is still growing in spite of construction dislocation from all the projects going on. Sounds like someone got passed over on a zoning appointment, if you ask me.

    Maybe, just maybe people don’t like the idea of being shot at in broad daylight like the three punks who shot up Ann Street a few months back and were never caught.

    You have to pay for parking in every city and Norwalk is never going to change in that regard. But, it must clean up the neighborhood.

    The biggest questions plaguing Norwalk are will it continue to support the fraud, waste, and abuse from the Housing Authority and the entitlement crowd? When will the NHA step up and evict the criminals who bring our city down? When will zoning enforce against all the illegal apartments down town?

    If you really want to fix Norwalk, it’s time to stop being politically correct and admit what the real problems are.

    Ironically, Westport and Fairfield don’t have housing projects to the extent we do. Parking issues are a red herring.

  5. Casey Smith

    We recently went to the Maritime Center for their Norwalk Day and parked in the Maritime Garage for two hours. What a mistake!!!! We will not do that again, that’s for sure.

  6. Laura

    I stopped using restaurants in SoNo earlier this year after my second parking ticket for a <10 minute quick pickup of takeout dinner en route home from the train station. I avoid SoNo for dining and shopping because of the predatory ticketing practices.

  7. Oldtimer

    Those that fail to study history are bound to repeat it. Back when South Norwalk was a bustling place to shop during the day, parking was free, but parking too long in one spot would get you a ticket and enforcement was not all that strict. The idea was to get the employees of the retail establishments to park off street and there was plenty of off-street free parking. There several police officers walking around every day and they handed out parking tickets.

    Then the City extended sewer lines down Connecticut Ave and put in parking meters in South Norwalk with predictable results. New stores with free parking were built on Connecticut Ave parking meter enforcement in South Norwalk became much stricter. The shoppers took their business where the parking was free and nobody cared how long your car was parked. Nobody seems to remember, and a private company has been put in control of parking enforcement with an eye on turning a profit, and there are no police officers walking around. Most of the daytime shopping, except restaurants, has moved away. The parking authority denies they are hurting businesses in South Norwalk, but their contractor is making money. Those that fail to study history are bound to repeat it.

  8. John Hamlin

    @Oldtimer — you got it right.

  9. Dawn

    i happened to be in Greenwich Saturday Night. My Husband decied to go for a ride. It was about 8 pm. (With 2 little kids a hot night out for me is a healthy eating seminar at Brookside Elem).

    I noted that the foot traffic in Portchester NY was BUSY BUSY BUSY. i noticed all of the restraunts were full. There were people on the street, there were cars parked and the meters go to 8 or 9 pm. I just could not believe how busy it was. I asked him tpo drive through Rye. it is a bit smaller and i could not believe how busy.

    when i got home about 9 pm i asked my husband to drive through SONO (with my doors locked and windows rolled up of course). There was not a sole to be seen on the street. I saw a few people by the SONO sign. That was it. There was a crowd oddly by Crespos Gorcery.

    i do not know what to do but even i can tell something is wrong. Similar population similar atmosphere. one is hoppin and the other is sleeping.

  10. LWitherspoon

    I’m confused by Jackie Lightfield’s comment. We’ve been paying to park in SoNo since well before 2009. How then do the statistics on restaurant revenue prove that SoNo restaurants are suffering specifically because of parking fees? I keep reading that wealthy households have recovered from the Great Recession while middle-and lower-income households continue to struggle. Since Norwalk is a more middle-class town, couldn’t an equally plausible explanation be that wealthier towns saw a bigger increase in restaurant revenue because their population has seen significantly higher income gains since 2009?

    I often patronize establishments with “free” parking. Many are in strip malls. In reality, the parking there isn’t free, it’s simply paid for by the restaurant’s rent payments. Borrowed money built the strip mall and its “free” parking lot, and rental income pays for mortgage and maintenance costs. If a business owner wants to access the Norwalk market, but feels that free parking is a must-have, she can simply buy or rent a location where parking will be free to her customers.

    Merchants all agree that free parking is good for business. Merchants also agree that it would better to have someone else pay for their parking costs, than to pay the cost themselves like other Norwalk businesses do. I would love to never again visit a parking kiosk when I go to SoNo. Nevertheless, it would be unfair to use tax dollars to pay for free parking in SoNo while restaurant owners elsewhere in Norwalk must pay to rent parking lots for their customers. If merchants in SoNo feel that the only way for them to survive is to offer free parking, then those merchants should be the ones who pay the costs of doing so.

  11. Oldtimer

    Anybody who passed arithmetic knows there is no such thing as free parking anywhere. Somehow, when the cost of parking is absorbed by the stores, and passed on to customers as part of a store’s cost of doing business, it doesn’t hurt as much as feeding parking meters or, worse yet, finding a costly ticket on your car when you get back to it a few minutes late. When parking tickets were a small part of a foot patrol officer’s job and nobody ever got a ticket for being a few minutes late getting back to the car, paying to park with small change in a meter was not so terrible. Now that a lot of people get tickets within minutes after the meter runs out, and the meters are expensive, free to the customer parking becomes very attractive, even if the stores with free parking are further away. To attract customers to a business, they have to feel welcome. Making customers feel welcome involves a lot of things, convenient location, pleasant help, attractive merchandise, and no fear of being harassed by anyone, parking authority agent or otherwise. It isn’t rocket science, stop making paying customer feel like hunted prey. Make them feel welcome once again.

  12. WOW just WOW

    The issue in Sono is not parking.. The issue is crime . I can tell you everyone I have ever talked with in the real world, 100 percent of the time say the reason they avoid Sono is crime.
    We can all beat around the bush but until we address the issue with our police department, nothing will change in Sono

  13. Lifelong Teacher

    Lots of us simply refuse to pay for parking there. The stores were expensive, and so are the restaurants. Why pay to park, deal with aggressive ticketing, and safety issues?

    There are plenty of places to go with free parking. i have to disagree with OldTimer, it isn’t included in the price you pay.

  14. sofaman

    Grew up in Norwalk, lived in SoNo for a time, commuted to NYC for years via Metro North. Is the parking authority a deterrent to shoppers, diners and commuters? Absolutely yes, yes, and yes.

  15. Reality Check

    I hope lifelong teacher never teaches my children. Talk about economic ignorance. Who does she thinks sweeps, plows, and maintains the private entity lots? The tooth fairly?

  16. SHunter

    Aggressive ticketing is the problem. Everyone jokes about it, nervously. It’s hard to relax at dinner.

    Case study:

    My best friend, who has plenty o’money, (makes over 100K, no kids) has worked in Norwalk for a decade. This is not a woman who can’t keep track of meters. She has no problem paying for parking. AGGRESSIVE TICKETING triggered her “so-NO” edict. We meet in Wilton or New Canaan now.

    I miss going to Kazu with her. I’d bet the Soup place that went out of business also missed her, since she used to get lunch there multiple times per week. She misses their soup. Aggressive ticketing hurts everybody.

    Thank you Jackie Lightfield for digging into this, to quantify what we all know intuitively.

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